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Политика обслуживания

E-mail:

marketing-01@sincoole.com

Горячая линия：

+86 0755-2302 3855

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Cookies

Sincoole Cookie Notice (GDPR Compliance)

This Cookie Notice explains how Shenzhen Sincoole Information Co., Ltd. ("Sincoole", "we") uses Cookies and similar tracking technologies on our website (sincoole.net). We adhere to the EU General Data Protection Regulation (GDPR) and local cookie-related laws to ensure transparent and compliant use of such technologies. By continuing to browse or use our website, you acknowledge and consent to our use of Cookies as described below.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, mobile phone, tablet) when you visit a website. They enable the website to recognize your device, remember your preferences, and improve your browsing experience. Cookies can be categorized by duration (session cookies vs. persistent cookies) and purpose (necessary cookies, functional cookies, analytical cookies).

2. Types of Cookies We Use & Their Purposes

We only use Cookies that are necessary for website operation or to enhance user experience. No unnecessary or malicious Cookies will be deployed.
Cookie TypePurpose & ExamplesRetention PeriodLegal Basis
Necessary Cookies (Strictly Required)Enable core website functions; cannot be disabled as they are essential for services you request.
- Session management: Maintain login status for account holders (e.g., order tracking, technical support requests).
- Transaction security: Ensure secure order submission and payment processing.
- Page navigation: Enable smooth browsing between product pages, solution libraries, and contact forms.		Session cookies: Deleted when you close your browser.
Persistent necessary cookies: Up to 1 year (for repeated service continuity).		Performance of a Contract (GDPR Article 6(1)(b))
Functional Cookies (Optional)Remember your preferences to personalize your experience; disabled will not affect basic website functions.
- Language settings: Save your selected language (English/Chinese) for future visits.
- Browsing preferences: Record recently viewed rugged tablet models, industry solutions (e.g., logistics, medical, outdoor research).
- Form auto-fill: Store partially completed inquiry forms (with your consent) to avoid re-entry.		12 months (automatically deleted after expiration)Consent (GDPR Article 6(1)(a))
Analytical Cookies (Optional)Collect anonymous website usage data to optimize performance and content; no personal data is identified.
- Traffic analysis: Track page views, visit duration, and entry/exit pages (via Google Analytics 4).
- User behavior: Analyze which product categories (e.g., fully rugged tablets, semi-rugged handhelds) or solution pages are most visited.
- Technical optimization: Identify and fix website errors (e.g., slow-loading pages for industrial solution demos).		24 months (anonymous data retained; personal identifiers are automatically deleted)Consent (GDPR Article 6(1)(a))
Third-Party Cookies (Optional)Used by trusted third-party service providers to support website functions; we do not control these Cookies.
- Google Analytics 4: Collects anonymous traffic data (complies with GDPR and Google’s Privacy Policy).
- Social media plugins: Enable sharing of product pages to LinkedIn/YouTube (only activated if you click the share button).
- Payment processors: Securely process payments via third-party gateways (e.g., PayPal, Alipay) – their Cookie policies apply.		Determined by third-party providers (typically 6-12 months); refer to their privacy policies for details.Consent (GDPR Article 6(1)(a))

3. How to Manage or Disable Cookies

You have the right to control Cookies (except necessary cookies) through your browser settings or our website’s Cookie preference center.

3.1 Browser Settings

Adjust Cookie permissions in your browser. Below are common browsers’ configuration paths:
  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data
  • Safari: Preferences > Privacy > Manage Website Data
  • Mobile Browsers: Settings > Privacy > Cookie management (varies by device)

3.2 Website Cookie Preference Center

You can modify your consent at any time by clicking the "Cookie Settings" button at the bottom of our website. You can:
  • Accept all cookies (necessary + functional + analytical)
  • Reject non-necessary cookies (only necessary cookies are enabled)
  • Customize preferences (select specific cookie types to enable/disable)

Important Note

Disabling necessary cookies will prevent core website functions (e.g., account login, order submission, technical support requests) from working properly. Disabling functional or analytical cookies will not affect basic browsing but may limit personalized features or our ability to optimize the website.

4. Cookie Data Protection

  • All cookie-related data is transmitted via SSL/TLS 1.3 encryption to prevent interception or tampering.
  • Anonymous analytical data cannot be linked to your personal identity (e.g., name, contact information) and will not be shared with third parties for marketing purposes.
  • We regularly audit third-party service providers (e.g., Google Analytics) to ensure they comply with GDPR and our data protection requirements.

5. Policy Updates

This Cookie Notice may be updated due to changes in laws, regulations, or website functions. Updated versions will be posted on this page with a revised "Last Updated" date. We recommend reviewing this Notice periodically. If significant changes are made (e.g., adding new cookie types), we will notify you via a pop-up on the website or email (if you have provided contact information).

6. Contact Us

If you have questions about our use of Cookies, wish to withdraw consent, or exercise your data protection rights (e.g., access, delete cookie-related data), please contact us:
  • Email: marketing-01@sincoole.com (marked "Cookie Inquiry")
  • Phone: +86 0755-2302 3855
  • Company Address: Shenzhen, Guangdong Province, China
Last Updated: November 25, 2025Version: V1.0 (GDPR Compliance Edition)